Terms of Service

Seller / Service Provider Information

1. Acceptance of Terms

Welcome to SyncBooster ("we", "our", "Company"). These Terms of Service ("Terms") govern your use of our social media management platform and related services (collectively, the "Service").

By accessing or using SyncBooster, you accept these Terms. If you do not agree with any part of them, you may not use the Service.

1.1 Agreement Formation

• Access and use of the Service constitutes acceptance of the Terms
• Terms apply to all users: unregistered, registered, and premium
• To use the Service, you must be at least 13 years old
• Persons under 18 require parental/guardian consent

1.2 Changes to Terms

• We may change the Terms for valid reasons: a change in law or regulatory guidance, Service security, a change of providers (including AI model providers and social media platforms), adding or changing features or connected platforms, or a change in how billing works
• We inform you about changes in the application and by email, stating what changes and the date they take effect, at least 14 days before that date; changes that are solely in your favor, or that are required by law or for security reasons, may take effect earlier
• If you do not agree with a change, you may terminate the agreement at no additional cost up to the day the change takes effect
• If you accept the changes in the application, they bind you from the moment you accept; in all other cases - from the effective date, unless you terminate the agreement by that day
• Changes do not apply retroactively to services you have already paid for

2. Service Description

SyncBooster is an AI-powered social media marketing automation platform that enables intelligent content creation, personalization, and publishing across multiple platforms using artificial intelligence.

2.1 Key Features

• AI Assistant: One assistant in the chat creates posts from photos and short descriptions, gets to know your business along the way and advises you on publishing
• Personalization: AI learns your company's communication style
• Social Media Management: Connecting and managing multiple accounts (Facebook, Instagram, LinkedIn, Google Business Profile, X, TikTok, YouTube)
• Graphic Generation (all plans): Dedicated panel for AI graphic generation in SyncBooster Studio
• Post Editing: Manual editing of generated posts and natural-language changes in chat
• Intelligent Image Analysis: AI automatically recognizes uploaded photo content
• Publication Scheduling: Scheduling a post for a chosen date and time; until it is published you can edit it, reschedule it, or cancel it
• Token System: Pay only for AI features you use

2.2 AI Technology

• AI Models: We use third-party providers' models (incl. OpenAI, Google) listed in the Privacy Policy; the model used may change
• Data Analysis: AI analyzes your messages in the conversation with the assistant (including pasted texts and photos), your company website, and your published posts and the edits you make (brand memory, Section 5.3 of the Privacy Policy)
• Style Learning: AI adapts to your unique brand voice
• Business Profile: The assistant saves to your brand profile the information about your business that you give in the conversation or that it finds on a website you point it to: business name, website, business description, audience, offer and pricing, rules and restrictions, footer, links, customer reviews and other information. The assistant tells you in the chat when it saves or changes this information, and you can ask in the chat to change or delete it (Section 5.3a of the Privacy Policy)
• Information About How You Publish: The assistant also saves what you tell it about the way you publish (e.g. your goal, frequency, the tools you use, whether you can take photos) and uses it to advise you. We do not currently show this information in the chat; on request we will give you access to it or delete it (Sections 5.3a and 10.2 of the Privacy Policy)
• Assistant Advice: The assistant may advise you on publishing on social media and on using the Service (e.g. how often to publish, which photos to prepare, which features of the Service may help you). It chooses its suggestions partly based on which features of the Service you already use. Advice is for information only, is not legal, tax or financial advice and does not guarantee results; you make the decisions
• Requests to the Team: When you ask for a feature the Service does not have, the assistant asks whether to pass your request on to the SyncBooster team and sends nothing without your consent. After you agree, the team receives the request, a short context from the conversation, your words of consent and the identifiers of your account, brand and conversation. A request helps us improve the Service, is not a complaint, and does not oblige us to build the feature or to reply
• User Control: Every post requires approval before publishing
• Scheduled Publishing: A post is scheduled only on your explicit instruction, and that instruction constitutes your approval. A scheduled post is published automatically at the chosen time; until then you can preview, edit, reschedule, or cancel it
• No Automated Decisions: AI does not make decisions affecting user rights
• Labelling Published Content: You, as the party publishing the content, are responsible for visibly disclosing AI-generated or AI-altered content to your audience, to the extent described in Section 6.3

2.3 Platform Integrations

• Facebook: Publishing posts on business pages (active)
• Instagram: Publishing posts on business accounts (active)
• LinkedIn: Publishing on personal profiles and company pages (active)
• Google Business Profile: Business listing management (active)
• TikTok: Publishing content you approve (active)
• X (Twitter): Publishing posts (active)
• YouTube: Publishing videos you approve (active)

3. User Accounts and Registration

3.1 Account Creation

• Provide true, complete, and current registration data
• You are responsible for the confidentiality of login data
• Immediately report unauthorized access
• One person/entity may have one account, unless otherwise agreed

3.2 Account Security

• Password: Set a strong password and protect it
• 2FA: We recommend enabling additional security measures
• Monitoring: Monitor your account for abuse
• Incidents: Report suspected breaches immediately

3.3 Login Methods

• Email/Password: Traditional registration with email verification
• Google OAuth: Single sign-on through Google account
• Email Verification: Required for all accounts
• Sessions: Secure management and automatic expiration

3.4 User Age

• Minimum Age: 18 years (for paid subscription)
• 16-18 years: Parental/guardian consent required (for trial period)
• Verification: We verify age during registration
• Responsibility: Parents are responsible for minors' actions

4. Acceptable Use Policy

4.1 Permitted Activities

• Using the Service for legal social media management purposes
• Creating and publishing content compliant with platform rules
• Connecting only your own accounts for which you have permissions
• Collaborating with teams within approved accounts

4.2 Prohibited Activities

You agree NOT to use the Service for:

4.2.1 Illegal Activities

• Violating laws, regulations, or third-party rights
• Fraud, deceptive practices, or manipulation
• Infringement of intellectual property rights
• Money laundering, terrorism financing, or other crimes

4.2.2 Harmful Content

• Publishing defamatory, harassing, or threatening content
• Sharing content promoting violence, hatred, or discrimination
• Distributing spam, unsolicited communications, or malicious software
• Transmitting content containing viruses, malware, or harmful code
• Creating, editing, or distributing intimate or sexual imagery of any person without their consent, including imagery generated or altered by AI
• Creating, editing, or distributing child sexual abuse material, including AI-generated material, or any content that sexualizes minors

4.2.3 Platform Abuse

• Attempting to gain unauthorized access to other users' accounts
• Reverse engineering, decompilation, or attempts to obtain source code
• Using automated tools without consent
• Disrupting or interfering with Service operation

5. Social Media Platform Integrations

5.1 OAuth 2.0 Authorization

• Facebook, Instagram: OAuth through Meta Platforms Ireland Ltd
• Google Business Profile: OAuth through Google LLC (active)
• LinkedIn: OAuth through LinkedIn (active - personal profiles)
• TikTok: OAuth through TikTok (active)
• X (Twitter): OAuth (active)
• YouTube: OAuth (active)
• Permission Scope:
  • Publishing posts on behalf of user
  • Reading basic profile data (name, follower count)
  • NOT: Reading private messages, changing passwords
• You can revoke access in your platform account settings at any time

5.2 Platform Terms Compliance

• Meta Platform Policy (FB/IG): User obligated to comply
• Google Terms of Service: API policy compliance
• LinkedIn User Agreement: Rules for business accounts
• X/Twitter Terms of Service: Content publishing rules
• SyncBooster NOT responsible for user violations of platform terms
• Account blocking possibility by platform - outside SyncBooster control

5.3 Account Disconnection

• Disconnection possible at any time in settings
• OAuth tokens removed immediately
• Other platforms' API data is stored for up to 30 days (cache); YouTube is subject to the shorter deadlines in Section 5.4
• Post publishing suspended after disconnection

5.4 YouTube API Services

The YouTube integration in SyncBooster uses YouTube API Services. By using YouTube features, you agree to be bound by the YouTube Terms of Service. Google data is also subject to the Google Privacy Policy.

• Acceptance and Authorization: Before accessing YouTube, we require acceptance of the applicable Privacy Policy and Terms of Service, including the YouTube Terms of Service. OAuth consent enables a channel connection but is not publication approval. The youtube.upload and youtube.readonly permissions are used to upload approved videos and read channel data, statuses and current video statistics.
• Data and Its Use: We store encrypted tokens and data about the selected channel and videos uploaded through SyncBooster, including identifiers, channel name and avatar, URLs, metadata, statuses, upload sessions and current view, like and comment counts. We send Google/YouTube the approved video and its publication settings. Section 3.3a of the Privacy Policy details the data, purposes, storage and sharing with Google, authorized team members and infrastructure, AI and monitoring providers.
• Disconnection: You can disconnect the channel in SyncBooster settings. We immediately delete the stored access and refresh tokens and stop access and pending YouTube publications. We delete data obtained through your authorization (Authorized Data) as soon as possible and no later than seven calendar days after disconnection.
• Revocation in Google: You can revoke SyncBooster access at any time on the Google account permissions page. We check authorization periodically even when you are not publishing. We delete related Authorized Data no later than 30 days after the actual revocation on Google's side.
• Requests and Retention: Send stored YouTube data deletion requests to [email protected]. We delete it as soon as possible, within seven calendar days of the request or Account deletion. We refresh or delete YouTube API metadata and current statistics within 30 days of retrieval or the last refresh. These deadlines cover avatars, identifiers, URLs, statuses, statistics, upload sessions and copies in previews, chats, logs, caches and backups. They take precedence over general retention and rules for keeping content in another person's brand. Only a specific binding legal obligation may justify longer retention to the extent described in Section 3.3a of the Privacy Policy.
• Materials and Videos: Disconnection, revocation or deletion of data in SyncBooster does not delete videos on YouTube; you manage them in YouTube Studio. Your own drafts and files uploaded to SyncBooster do not become YouTube API data solely because you use them for publication and are not automatically deleted on disconnection. You can request their separate deletion or delete your Account.
• Contact: Send privacy complaints and YouTube data deletion requests to [email protected]; send matters concerning the Terms to [email protected]. General inquiry response periods do not extend YouTube data deletion deadlines.

5.5 AI Agents and Third-Party Apps (MCP)

• Connection: You can connect your Account to a third-party app or AI agent (e.g. ChatGPT, Claude, Cursor) through the SyncBooster MCP server, either with an API key created in the panel (Settings → Integrations) or through OAuth login and consent
• Permissions: You choose the scope of access (e.g. read, create posts, publish, chat with the SyncBooster assistant) when creating a key in the panel. When connecting through OAuth, you see the scope of access on the consent screen and approve it
• Responsibility: Actions an agent takes within the permissions you granted are actions taken from your Account. You are responsible for content the agent creates, schedules and publishes in the same way as for content published in the panel (Section 6.4). Protect your API key like a password and do not share it with third parties
• Third-party apps: Apps and AI agents you connect to SyncBooster operate under their providers' terms. SyncBooster is not responsible for how they work
• Costs and limits: Connecting is free on every plan. Your plan limits and token balance apply as in the panel. Through MCP you can send up to 20 messages a day to the SyncBooster assistant
• Revoking access: You can revoke a key or a connected app at any time in the panel (Settings → Integrations); access stops working immediately. We may block a key or connection if these Terms are breached or the security of the Account is at risk

6. Intellectual Property

6.1 User Content Ownership

• Full Copyright: User retains ownership of:
  • AI-generated posts
  • Uploaded photos/files
  • All content modifications
• Consent under the agreement: User consents to the processing of submitted content to the extent necessary to perform the electronic services agreement:
  • Publication on social media platforms
  • Backups
  • Cache and optimization
• Consent applies for the duration of the service and expires upon content deletion or account closure

6.2 AI-Generated Content

• User = owner of AI post IP
• No SyncBooster claims to AI-generated content
• AI acts as a tool, not as content creator
• User bears full responsibility for AI content
• No training by model providers: Content and prompts sent to AI model providers are not used to train their models; details are in the Privacy Policy
• Tavily receives public addresses of pages you identify and public social profiles linked from those pages. It retrieves their content, which may include published posts, under Tavily's terms; we send addresses as input, not chat content or post text

6.3 Your Obligations as a Deployer of an AI System

• Roles under the AI Act: SyncBooster is the provider of an AI system within the meaning of Regulation (EU) 2024/1689 (AI Act). If you use the Service professionally or in business and publish content prepared with it on your own profiles, you are the deployer of that system
• Disclosure obligation (Art. 50(4) AI Act): If you publish an image, audio, or video generated or altered by AI that depicts existing persons, objects, places, entities, or events in a way that could appear authentic (a deepfake), you must disclose to your audience that the content was artificially generated or manipulated. The same obligation applies to AI-generated text you publish to inform the public on matters of public interest, unless you have substantively reviewed and fact-checked the text and you hold editorial responsibility for its publication
• Platform rules: Independently of the AI Act, you follow the AI content labelling rules of the platforms you publish to
• Labelling by the Service: The AI label switch starts off for each post or Story variant, including media from SyncBooster Studio. SyncBooster requests a platform AI label only if you turn on the switch for that variant before publication and both the platform and our integration support the label for its format. If the label is unavailable, the switch stays off and cannot be turned on. Scheduled publications without your selection are sent without an AI label
• Your responsibility: You remain responsible for disclosures required of you under Art. 50(4) AI Act, including when a platform label is unavailable or insufficient. Where the Service uses AI is described in Section 2.2 and in the Privacy Policy

6.4 Content Responsibility

• You are responsible for the legality and appropriateness of your content
• You represent that content does not violate third-party rights
• Do not enter confidential information, trade secrets, or personal data of third parties into the Service unless you have a legal basis to share them. Content you enter in conversations with the assistant is processed by AI model providers in order to prepare responses. This also applies to customer reviews and other third-party texts you give the assistant for your business profile: provide them only if you may use them in your content, and without their authors' consent remove any data that identifies them.
• You agree to indemnify us from claims arising from your content
• We may remove content that violates Terms or law

7. Subscription Model and Payments

7.1 Subscription Plans and Pricing

Token System (Costs):

• 1 text post (with own graphic): 20 tokens
• AI graphic generation in SyncBooster Studio (all plans): 35 tokens (generation and regeneration)
• Text correction requests: 20 tokens
• Chatting with the AI Assistant and saving your business profile: Free (a daily message limit applies to protect the Service from abuse)
• Publishing generated post: Free
• 100 tokens on start + 100 for marketing consent (up to 200 total): Free
• Subscription token pool renewal: on every subscription renewal, your token pool is set back to the amount assigned to your plan - unused tokens from the previous period do not carry over to the next month
• When renewal happens: every billing month (or billing year on an annual plan), counted from your current subscription's expiry date - not a fixed 30 or 31 days
• Promotional/bonus tokens (e.g. for signing up or marketing consent) work differently from plan tokens: they are added to your balance, never expire, and are spent first, before plan tokens

7.2 Payment Methods

• Payment providers: Tpay or Stripe
• Tpay payments: Visa and Mastercard cards in PLN
• Stripe payments: BLIK (including automatic renewals), Apple Pay, Google Pay, Link and cards in currencies other than PLN
• Settlement currency: The binding price is stated in PLN. If you choose another currency, Stripe converts the price at the exchange rate at the time of payment, and you see the exact amount before you confirm. The currency conversion cost is borne by the customer. Refunds are made in the currency of payment, at the same exchange rate that applied to the charge
• VAT Invoice: Issued in PLN and sent automatically to email after payment
• EU VAT: For businesses in EU member states that provide a valid EU VAT number verified in VIES, we sell the service under the reverse charge mechanism, with no change to the gross price. The SyncBooster offer is directed at consumers in Poland; sales to consumers in other EU member states are not currently made
• Security: All payments encrypted SSL/TLS

7.3 Refunds and Cancellations

• Subscription Cancellation: At any time in account settings
• Access until period end: Service continues until end of current billing period
• No refund for unused tokens: Clear information before purchase
• Disputes: Direct payment inquiries to [email protected]

7.3.1 Refunds after an accepted complaint

• Refund method: We return funds through the original payment channel and in the original currency
• Deadline: Within 14 business days after SyncBooster accepts the complaint
• Process: The refund follows verification and acceptance of the complaint. We email the customer the refund status
• Complaints: Send payment complaints to [email protected]

7.4 Right of Withdrawal (B2C Consumers)

• Standard 14 days to withdraw from the contract
• EXCEPTION: Loss of right after:
  • Consent to start service provision (checkbox during purchase)
  • Starting to use the service (using tokens)
• Checkbox during purchase:

  ☑️ "I accept Terms of Service [link] and Privacy Policy [link]"

  ☑️ "I consent to immediate start of digital service provision before the 14-day withdrawal period expires. I understand that after using tokens I lose the right of withdrawal according to Art. 38 pt 13 of the Polish Consumer Rights Act."

• Purchase button: Depending on the payment flow, you place the order with "Order and pay [amount] / month", "Pay [amount] by card" or "Pay [amount] and change plan". [amount] is replaced with the payment amount and currency. Each of these buttons means an obligation to pay. With Apple Pay, Google Pay or Link, you confirm payment using the selected method's button and authorization procedure.
• Refund: Within 14 days (only if tokens not used)
• B2B (agencies): Different terms - no 14-day right of withdrawal

7.5 Service activation

• Email verification: You must verify the email address entered during registration
• Payment: You must pay for the selected subscription plan
• Automatic activation: We activate the Service when you verify your email address and pay
• Feature access: After activation, you can use the dashboard and the features in your subscription plan

8. Service Availability and Performance

8.1 Service Level

• Target uptime: 99% (excluding maintenance)
• Support response time: 24h (Business), 48h (Start), 2h (Agency)
• We monitor performance and respond quickly to issues
• We provide status updates during service interruptions

8.2 Maintenance and Updates

• Scheduled Maintenance: Announced in advance
• Emergency Maintenance: May occur without notice
• Updates: We regularly update and improve the Service
• Feature Changes: We add new and modify existing features

8.3 Quality Monitoring and Debugging

• Data processed (legitimate interest):
  • Usage logs (IP, browser, session time, actions performed)
  • Technical data (system errors, API logs, response time)
  • AI prompt and response content: recorded in our quality monitoring system (Langfuse, Section 5.5 of the Privacy Policy)
• Purpose: Error detection, performance monitoring, security
• Retention period: 12 months (usage logs and technical data), 30 days (cache). We store AI conversation traces, including prompt and response content, in Langfuse without automatic deletion; we delete them at your request (Section 5.5 of the Privacy Policy). YouTube data in these records is subject to the deletion and refresh deadlines in Section 5.4
• Right to object: You can object at [email protected]

8.4 Technical requirements

To use SyncBooster, you need:

• Web browser: A current version of Chrome, Firefox, Safari, or Edge
• Internet connection: A stable connection that lets you access the platform
• JavaScript: JavaScript enabled in your browser
• Cookies: Cookies enabled in your browser
• Screen resolution: At least 1024x768px recommended for the best experience

9. Liability and Warranties

9.1 Liability Exclusions (DSA and Civil Code Compliant)

SYNCBOOSTER IS NOT LIABLE FOR:

• Third-party platform errors: FB, IG, Google API
• Account blocking: By social media platform
• Data loss: Due to force majeure
• User actions: Non-compliant with platform terms
• AI content: User = responsible for AI-generated content

9.2 Liability Limitation

• Maximum liability: 100% of subscription value from last 12 months
• Free plan: Maximum 100 PLN
• Not including: Indirect damages, lost profits, reputation
• Limitations: Apply regardless of legal basis of claim

9.3 Quality Warranties

• Target uptime: 99% (excluding maintenance)
• Support response time: According to subscription plan
• No warranty: AI accuracy, marketing results
• Service: Provided "as is"

10. Agreement Termination

10.1 Termination by User

• You may terminate the agreement (delete account) in account settings
• Effect is immediate upon completion of the process
• You are responsible for fees accrued before termination
• Some Terms provisions remain in effect

10.2 Termination by Us

We may immediately suspend or terminate access without notice in case of:

• Violation of Terms or our policies
• Violation of legal regulations
• Fraudulent, abusive, or harmful activities
• Extended account inactivity

10.3 Effects of Termination

Upon agreement termination:

• Access to the Service is immediately terminated
• Your content may be deleted (subject to backup retention); YouTube data, including in backups, is deleted within the deadlines in Section 5.4
• Content you added as a team member to another person's brand - knowledge base documents, brand settings (profile, voice, and preferences), posts and images, videos, and sounds used in those posts, in reels, or as brand assets, reel projects and editor library items, and chat messages - stays in that brand without data identifying you as its author; images, videos, and sounds uploaded to the gallery but not used in any of those ways are deleted
• You will lose access to the dashboard and data
• Unused portion of subscription is generally non-refundable

11. Dispute Resolution

11.1 Amicable Procedure

• Before initiating proceedings, you agree to contact us for amicable resolution
• We act in good faith to resolve disputes amicably
• You should provide a description of the dispute and expected resolution
• We respond to dispute reports within 30 days

11.2 Governing Law

• Terms are subject to Polish law
• You consent to the jurisdiction of Polish courts
• We strive for fair dispute resolution in accordance with law

11.3 Consumer Rights (UOKiK)

• UOKiK: www.uokik.gov.pl
• ODR Platform: ec.europa.eu/consumers/odr
• Right to amicable: Dispute resolution
• Consultations: Free legal advice for consumers

12. International Use

The Service is available globally, subject to local regulations and restrictions. Some features may not be available in every jurisdiction. Users are responsible for compliance with local law, and we comply with applicable international trade and export regulations.

13. Final Provisions

13.1 Entire Agreement

These Terms together with the Privacy Policy constitute the entire agreement between you and SyncBooster and supersede all prior agreements.

13.2 Changes

We change the Terms according to the procedure in Section 1.2. We publish the updated text on this page.

13.3 Severability

If any provision proves unenforceable, it will be appropriately modified while preserving its purpose. The remaining provisions remain in effect.

13.4 Digital Services Act (2025)

• Content moderation transparency: Notification of removal of illegal content
• Appeal possibility: From decisions (email: [email protected])
• AI algorithm information: Description in section 2.2
• No profiling: For advertising purposes
• Authority contact: [email protected]

13.5 EU AI Act (Regulation 2024/1689)

• Role: SyncBooster is the provider of an AI system that is not a high-risk system within the meaning of the AI Act
• How the AI works: Described in Section 2.2 and in the Privacy Policy, including the list of model providers
• Prohibited uses: The Service may not be used for practices prohibited by Article 5 of the AI Act or for the purposes listed in Section 4.2
• User obligations: As a deployer, you are responsible for labelling the content you publish to the extent described in Section 6.3
• AI-related contact: [email protected]

14. Contact

For questions regarding the Terms, please contact us:

For urgent legal matters, mark your message as "URGENT - LEGAL".

15. Acknowledgment

By using SyncBooster, you declare that:

• You have read these Terms
• You accept all their provisions
• You have the authority to enter into this agreement
• You will use the Service in accordance with applicable regulations